Episode #392

How great practice owners build teams that stay and perform

May 19, 2026

What if the biggest threat to your practice isn’t reimbursement, competition, or overhead—but the way you hire, lead, and retain people?

In today’s episode, I’m joined by Mike Dixon, president of Hoops, for a conversation every practice owner needs to hear. We unpack why staffing issues feel so hard, why most owners were never trained to lead, and how the right systems can turn your team from your biggest headache into your greatest competitive advantage. If you’ve ever said, “I just can’t find good people,” this episode may challenge the way you think about the real problem—and the real opportunity.  

Resources:

Start Planning Today

Don’t miss out on exclusive access to financial tips, strategies, and expert-led webinars. Subscribe to the “Planning Life, On Purpose” newsletter today and stay ahead of the planning curve!

FEAR Setting Exercise from Tim Ferriss

HoopsHr.com

Book a Triage call with Adam

Download the Practice Owner’s Financial Toolkit

20/20 Money Ultimate Financial Success Masterclass

OD Mastermind Interest Form

Check out Adam’s new book: How to Buy an Optometry Practice

—————————————————————————————
Please rate and subscribe to 20/20 Money on these platforms

Apple Podcasts

Spotify
—————————————————————————————

For past episodes of 20/20 Money with full companion show notes, please check out our episode archive here!

Check out Adam’s other podcast!

The Optometry Success Podcast 

Subscribe on Apple Podcasts: https://bit.ly/4tttng6

Subscribe on Spotify: https://bit.ly/4tuf0YM 

Episode Transcript

No transcript available yet.

Enjoy our content? Subscribe for regular updates!

Related Podcasts

  • Practice Management
Optical isn’t dead – but the way you are running it is with Dr. Jennifer Stewart

What if the biggest reason patients aren’t buying glasses from your practice… is the experience you’ve unintentionally created around optical?…

  • Practice Management
Why some dry eye practices thrive-and others quietly fail with Dr. Chris Wolfe

What if the biggest mistake practice owners make with dry eye isn’t buying the wrong technology… but building their entire…

  • Practice Management
Implementing a profitable Medicaid practice into your local school district: a convo with Dr. Ryan Hansen

What if serving Medicaid patients wasn’t a drain on your practice… but one of the most efficient and fulfilling business…

  • Practice Management
A blueprint for scaling your practice (while having a life in the process): unpacking Eyecare B.O.S.S. with Eugene Shatsman

Why do so many optometric practices hit a ceiling in their practice? We know it’s not because the owner isn’t…

  • Practice Management
Making These Merchandising Mistakes is Costing You Tens of Thousands of Dollars: An Optical Conversation with Kayla Ashlee

Most optometric practice owners have no idea how much money they’re quietly losing in their optical simply because of merchandising,…

  • Practice Management
How great practice owners build teams that stay and perform

What if the biggest threat to your practice isn’t reimbursement, competition, or overhead—but the way you hire, lead, and retain…