Episode #376

Improving your practice by tracking the right KPIs (and ignoring the wrong ones) with Nathan Hayes

January 20, 2026

Most practice owners know they should be tracking specific measurables in their practice that will help them understand their paths to profitability. But which metrics should you track, and which ones are more vanity metrics than they are useful and beneficial towards running a profitable and growing practice? In this conversation, Nathan Hayes and I explore the many different KPIs that we have heard practice owners track over the years and the ones we believe all practice owners should be tracking.

Resources:

Books & Benchmarks

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