The Dose Episode 11 – Inside the Mindset and Methods of a Multi-Million dollar, single OD practice w/ Dr. Jeremy Ciano

Welcome to another episode of The Dose. In this episode, I’m joined by Dr. Jeremy Ciano, an optometrist located in Carmel, IN (where my office is located). What’s unique about Jeremy is that he has one of the best business minds and ways of thinking about an optometry business that I’ve ever met, and we leave no stone unturned during this episode. We talk about his journey in optometry and the state of his practice, how he started building his patient base, why he closes his office down for an entire day once per month, and the two criteria he uses for empowering his team to make decisions.

We also discuss:

• How he started from day one of wanting to be “the 1%” of practices that delivered a world class patient experience
• Why he starts off by thanking patients when they bring in a problem or complaint
•  Pieces of technology he’s using to deliver a great patient experience, including the importance of investing in a great practice website.
• Time management and the stepping stones that Jeremy’s taken in life to get to where he is now: running a $2.4MM practice w/ one FTE OD schedule, while he works about 2.5 pt facing days per week.

And be sure to stick around to the end, where we talk about where Jeremy is speaking and how you might be able to learn more from him in the future, including a “tease” on the next topic we’ll discuss in a future episode.

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